Need assistance? Have a question? Check out the list of frequently asked questions below. If you don't find the answer you're looking for, please feel free to contact us by e-mail at sales@highlandbeeffarms.com
1. How do I place an order with Highland Beef Farms?
2. How will I be billed? / How can I pay for my order?
3. Is my credit card safe when I use it on the Highland Beef Farms
Web site?
4. Will I be charged sales tax?
5. What are my shipping charges?
6. What shipping methods do you use?
7. How do I return merchandise?
8. How do I contact Highland Beef Farms?
9. Highland Beef Farms Privacy Policy
10. Click add to cart and nothing happens?
1. How do I place an order with Highland Beef Farms?
You may place your order with Highland Beef Farms by:
Order Online - You may add any item to your shopping cart by clicking on "Add to Cart" button. When you are finished shopping, click on the "Check Out" button on any page. We use PayPal for all of our online transactions. They are one of the safest, easiest and well know online ecommerce companies. They will ensure that your information is completely safe guarded. You will be able to pay by: Visa, Master Card, American Express, Discover and personal check.
2. How will I be billed? / How can I pay for my order?
We accept Visa, Master Card and American Express for call-in orders.
We also accept Visa, Master Card, American Express, Discover and personal
check for all purchases online.
3. Is my credit card safe when I use it on the Highland Beef
Farms Web site?
All transactions are completed on a PayPal's
secure server. This state-of-the-art secure
server encrypts your personal information to make online transactions
as reliable and safe as it is in a normal business environment.
4. Will I be charged sales tax?
No, there is no sales tax on any of our products..
5. What are my shipping charges?
Highland Beef Farms includes all shipping charges in the price of the
product.
6. What shipping methods do you use?
We process all orders with in 48 hours, and ship via UPS and Fedex ground.
7. How do I return merchandise?
For now, we ask that you call us at (703) 435-2497 or toll free at:
(800) 869-6320, and we will gladly mail or fax you the information to
return your merchandise.
8. How do I contact Highland Beef Farms?
Please feel free to contact us with your
questions, comments, or suggestions. We welcome your feedback!
Phone:
Telephone: (703) 435-2497
Toll Free: (800) 869-6320
Fax: (800) 454-5032
Mail:
Highland Beef Farms, Inc.
P.O. Box 2414,
Reston VA, 20195
E-mail:
sales@highlandbeeffarms.com
10. I click the ADD TO CART button and nothing happens?
This site
uses a pop-up window to connect with PayPal's web site. For Internet
Explorer, simply hold down the CTRL button on your keyboard and click
the link. This will allow the site to work normally. This is 100% spyware
free and safe.